Blog
Nov. 16, 2020
All I wanted was a box of chicken nuggets, instead it cost them $1,890
It was my daughter's birthday party and there were 10 rambunctious pre-teens over for dinner and a sleep over. The menu that night, pizza and chicken nuggets from a major pizza chain. That night, instead of ordering through the call centre, I chose …
Nov. 9, 2020
Why culture is the cheapest thing to change in your organization (to be customer focused)
What is the culture you want in your organization? Do you want a customer centric culture where everything you do is focused on them? Perhaps one focused on numbers like revenue is more your objective? Imagine that no matter …